With the 100% Guarantee, the site commits to provide you with the tickets that are the same or better than the ones that you originally requested. The sales terms and conditions state that the site has full discretion when deciding if the tickets are comparable or better to the ones that you originally requested. If you feel that you did not receive the correct tickets, please contact customer service right away to assist you further.

It is guaranteed that your tickets will arrive in time for the event, that they will be legitimate and valid for entry, and that they will be the tickets that you ordered, comparable, or better. Your only recourse under this 100% Guarantee is the return of the price charged for the tickets in the form of credit for the purchase price (inclusive of the ticket price, service charges, and delivery fees paid by you) for use on a future purchase (except we may, in our sole discretion and in lieu of a credit, choose to provide you with a cash refund of this amount).

"Zone Seating" describes tickets that the seller does not own, but is offering to procure for you. Once your order is confirmed, we guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event.Zone Seating listings may show a range of sections or rows. Please note, if these types of tickets are purchased we are not able to request a specific seat location from the seller. If applicable, specific seats are not assigned until delivery.

The price that you may see printed on the ticket is known as the "face value". Sellers have the ability to change ticket prices. The listed price may be higher or lower than what is printed on the ticket.

Usually you are able to order tickets up until the event has started. However, it is always recommended to order tickets as early as possible, as there may be less tickets to choose from as the event gets closer. Once it has started, please keep in mind the different types of delivery methods and that you print any Email Delivery tickets prior to attending the event.

Customer service will try to see if it is possible to get your tickets reprinted or reissued. However, we are not responsible for tickets that have been lost, stolen, or damaged. It can be very difficult to get tickets reprinted or reissued, so it is always recommended to keep them in a safe place.

Once you have selected your order and have started the checkout process, you will see a breakdown of the charges. These charges include the price of the tickets, service fee, and the delivery fee. Service fees are used to cover the costs of running the website and customer support center.

There are many ways to deliver tickets to ensure that customers receive their tickets as quickly and easily as possible. These delivery types include:Email Delivery: Tickets that will be sent to you via email as soon as they are made available. The email will include a link to download and print your tickets.Instant Download: Tickets that are typically sent within minutes after your order has been confirmed. You will receive an email with a link to download and print your tickets. Mobile E-Tickets: Tickets that will be sent to you via email and that must be displayed on a smartphone. You should not print these tickets out, as they cannot be scanned from paper at the venue. Shipped Tickets: These hardstock tickets will be shipped to you through UPS. Once the tickets have shipped, you will receive an email with the tracking information.AXS Mobile ID (formerly called Flash Seats): Tickets will be transferred to you electronically. You will need to create an AXS account at www.axs.com using the email address that was used to purchase your tickets. You will also need to install the AXS mobile app. The app will provide you with a barcode for the venue to scan when you arrive at the event.Electronic Transfer: Tickets will be transferred to you electronically from the website on which they were originally purchased. They will be pulled up and scanned from your smart phone, and there is no need to designate a credit card or ID for the tickets. Special Delivery: A form of delivery that includes Local Pickup - Tickets will be available for pick up from the seller at or near the venue with a valid ID. Will Call - Tickets will be available for pick up at the venue's Will Call window or Box Office with a valid ID. Paperless Tickets - Tickets are associated with the original form of payment. This may be on a credit card or prepaid gift card. You will either receive this card by picking it up or, if possible, it will be shipped, or a meet up at the venue will be coordinated between you and the seller. If your order is being delivered to you through the website's Special Delivery services, you will receive an email with additional instructions, along with the details that are necessary to have an easy and quick pick up.